Return & warranty policy

1️⃣ Warranty Card is Mandatory

- Warranty claims are accepted only with the original warranty card.
• Lost, damaged, or missing warranty cards will NOT be accepted.
• No exceptions.

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2️⃣ Mandatory Contact Before Sending Parcel

- Customers must contact us first via WhatsApp or our official support channel to request a warranty claim.
• Do NOT send the parcel without prior approval.
• Parcels sent without confirmation or approval will NOT be accepted and may be returned at the customer’s expense.

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3️⃣ What Is Covered Under Warranty

Warranty applies only if the defect is from our side, such as:
• Manufacturing defects
• Stitching fault
• Buckle defect
• Leather separation due to production issue

If approved, replacement will be provided.

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4️⃣ What Is NOT Covered (Important)

The following are NOT covered under warranty or return:
• Normal wear and tear
• Scratches, cracks, or marks after use
• Color fading due to usage, sunlight, or water
• Water damage, sweat damage, or moisture exposure
• Rough use, pulling, twisting, or over-tightening
• Size or fitting issues after use
• Change of mind after use
• “Didn’t like it” claims after using the product
• Used product returned claiming defect
• Damage caused by customer handling

⚠️ Used products will not be accepted unless a manufacturing defect is verified.

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5️⃣ No Trial / No Temporary Use Policy

- Our products are not for trial or temporary use.
• Using the belt and then requesting return is strictly not allowed.

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6️⃣ Refund & Replacement Policy

- Cash refunds (if applicable) will only be provided within 7 days of delivery after approval.
• After 7 days, no cash refund will be allowed; only replacement can be claimed.
• Replacement will be issued once per product.

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7️⃣ Inspection & Final Decision

- All warranty claims are subject to inspection and verification.
• Final approval or rejection will be decided by our quality team.
• If the defect is not from our side, the claim will be rejected.

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8️⃣ Delivery & Return Charges

- Delivery charges are non-refundable.
• Customer may be required to send the product for inspection.

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9️⃣ Agreement Clause

By purchasing and using this product, the customer agrees to all the above terms and conditions.